Terms of Service

About your Appointment

Exclusivity

The venue is for your exclusive use. The Therapist may have a Supervisor, Trainer or an assistant present. We ask you do not invite other Guests without discussing with us prior to check in.. Fees may apply for additional Guest.

Shower Facilities

Shower facilities are available on a complimentary basis for all treatments of 1 hour and above.

Privacy & Confidentiality

The Suite is only available on appointment, and is not accessible to Walk-In clients. However, we often assist with appointments on short notice.

We never disclose any client detail to without express written consent.

We might ask your patience if, due to health & safety reasons, you cannot access the Suite immediately.

Cancellation

We understand life happens and respect that you might need to change or cancel your appointment at times.

We will attempt to rebook your appointment slot, failing which, the following fees may apply:

• Cancellations less than 24 hours prior to appointment: 50% of full value

• No show: 100% of full value.

Spa Packages and Promotions

Guests may adjust packages or promotions; however, doing so voids the discounted rate.

• A package is a set of services booked in succession with one therapist. For Couples or 4-Hand Massages, services are performed in succession by two therapists.

• Altered bookings will revert to standard pricing. All offers are subject to availability and require advance booking.

Payment

Payment can be done in credit card, cash (Rand, Dollar, Euro and British Stirling accepted) or via QR code sent to your mobile device.

Treatment Duration

The duration indicated is from arrival to departure from the Spa. Special requests and changes to our product will be considered, but may affect the duration of your treatment.

Wifi

Complimentary WiFi available on request